FAQs
Hair Care
Do I need special shampoo?
Any shampoo that is used on human hair can be used to wash your hair extensions however, we recommend a moisturizing shampoo
Can I straighten my curly hair?
Curly hair can be flat ironed, hot combed or blow dried to lay straight..
Why would I need more bundles for a longer length?
Shorter hair offers more fullness than length. Therefore, longer lengths will need additional bundles to add fullness.
How much hair will I need?
14-16"- 2+ bundles
18-24"- 3+ bundles
26-30"- 4+ bundles
30" and up- 5+ bundles
Can I color/dye my extensions?
The extensions can be colored. It is recommended to seek professional services for your hair coloring needs. If you are brave enough to color it on your own, it is always best to do a strand test. It is recommended that the hair not be bleached more than 2 times as it can cause extensive drying and damage the hair. To lift to a level 10, you can usually achieve that on the first
Can I wash my extensions?
Yes, you should wash the hair extensions as if they were your own, using a gentle color safe shampoo (to help prevent color from bleeding) and conditioner. Treat them with plenty of conditioner to keep them moist and healthy. Lay flat to dry.
Also, when you receive your new set of extensions you can always wash them with a conditioner, before use, to bring out all the thickness!
How often should I wash my extensions?
Use you discretion and wash as needed, as over washing can easily dry out your extensions. It is important to keep in mind that extensions are not attached to your scalp (as they are on a weft), so it does not receive any natural oils from your scalp. Therefore, your extensions will dry out faster than your own hair. To help prevent your extensions from drying out, deep conditioning is important
Can I blow dry my extensions?
You are more than welcome to blow dry your extensions since our hair is 100% human! We know that blow drying them gives that extra volume...! If you must blow dry, be sure to protect the hair when using any form of heat or you will run the risk of decreasing your extensions lifespan.
We recommend, that you lay your extensions flat to dry naturally as this will give them a longer life span.
Do these extensions hold curls well?
Yes, extremely well! We proud our selves on carrying high quality hair which is super easy to style and holds curls over an extended period of time
Is shedding normal?
Yes - like all extensions and our own hair, shedding is normal - especially when you first install your extensions. Although our hair has very minimal shedding, we recommend brushing out your extensions nicely before first use.
Returns/ Exchange
Does 1207 Hair Co offer a return and/or exchange policy?
Yes, please read our exchange and refund policy before ordering. You do have 7 days to get a return or exchange. Please contact customer service at info@1207hairco.com to process your return or simply log in to your account and click on returns to initiate the process. Custom units are final sale
Why are extensions non-refundable if I open the package?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW items that appear to be used to be returned for the safety of all of our clients.
Shipping
How long does shipping usually take?
USA 5-7 business days.
Canada 7-10 business days.
International 5 to 15 business days.
Processing generally takes 2- 4 business days. The shipping time is 5-7 business days. You will receive an email with the tracking number after your order has been shipped. In case you do not see it in your inbox, please check your spam folder.
How may I contact you?
If you have a question we haven't covered, feel free to reach out to us on Instagram @1207HairCo. You can also contact us via chat or email: info@1207hairco.com and we will respond to you within 24-48 hours.